Information we collect
We collect only information needed to deliver the service, manage your account, process billing, and provide support.
Account & identity
Name, phone, email, service address, credentials, plan details, and—when registering—an identity number and registration photos.
Service & device
Service IDs, usage and traffic data, ONU status, IP address, app/device information, security logs, and a push-notification token.
Payments
Plan, invoices, tax, payment status, and transaction references. Payment providers handle full card or bank credentials; the app does not store them.
Support & files
Messages, support tickets, call or WhatsApp history, and photos or files you choose to share with us.
Location
Coordinates you approve during registration when you choose the current-location option. The app does not collect background location.
How we use and share information
- Run your account, internet service, usage views, invoices, and support features.
- Authenticate you, prevent abuse, diagnose network issues, and send service or billing updates.
- Meet accounting, tax, security, and other legal obligations.
We share information only with the following providers, when needed for their role:
Payment providers
Validate transactions and return payment status.
Firebase Cloud Messaging
Process a push token and deliver notifications you request.
Service providers
Hosting, support, maps, and communication providers receive only what their role requires.
Legal or safety needs
We may disclose limited information when required by law or needed to protect users and systems.
We do not use your information for advertising profiles or sell your personal information.
Permissions, storage, and deletion
We keep account and service records while your account is active. Invoices and tax records are kept as required by law. Support files and temporary location data are removed when no longer needed.
Request deletion in the app under Profile, or contact us below. We will delete or anonymize your data after confirmation, except for limited records required by law. Uninstalling removes local app data but does not delete your server account.
Security, children, and your rights
We use HTTPS to protect data in transit, password hashing, secured app tokens, access controls, and service logs. No online service can guarantee absolute security, so please keep your password and device access private.
Depending on where you live, you may ask to access, correct, export, restrict, or delete your personal data, or object to a particular use. You may also contact your local data-protection authority.
The service is not directed to children below the legal age for online consent. If you believe a child submitted personal data, contact us so we can review it.
DNA.Net
- cs@dna.net.id
- Phone
- 62811667583
- Address
- Jl Guru Muchtar no 88D